The most useful thing to know about reporting a scam in Nepal is the order, not the addresses. If money has just left your account, go to the police before you call the wallet’s helpline — because it is a written request from an investigating agency that forces a payment provider to freeze the funds immediately. A call to a call centre does not.
The Cyber Bureau does not take complaints online
Nepal Police’s Cyber Bureau sits in Bhotahiti, Kathmandu, and is reachable on +977 9851286770 and 01-5319044; extension 108 handles online-fraud follow-up. Its page at cyberbureau.nepalpolice.gov.np gives you a complaint form to download.
You have to bring it in. The form can be typed or handwritten, but it is submitted in person, and email is accepted only if you genuinely cannot attend. Searching for an online cyber complaint form in Nepal is a dead end, and a lot of people lose days to it. There are no provincial cyber cells either — if you are outside Kathmandu, file at your district or ward police office and ask them to route it.
Page two is the page that matters
The fraud form has a transaction table: sender and receiver bank or wallet, account numbers, amounts, dates. Fill it in completely on the first day, even the parts you have to dig out of your statement. That table is what the police turn into the freeze request, and an incomplete one is the most common reason nothing gets frozen.
Bring a copy of your citizenship certificate, screenshots with the profile and URL visible, and the scammer’s profile address. The Bureau’s forms are in Nepali.
The wallet or the bank
Every payment provider licensed by the central bank must publish a 24-hour grievance officer and toll-free numbers on its own site, so get the number from the provider’s website rather than from a search result — fake helpline numbers for wallets are a scam of their own here. Khalti, for instance, publishes 1660-01-5-8888.
On compensation, be realistic: the central bank’s payment systems directive ties compensation to the institution’s own negligence, with no fixed sum and no “report within N days and you owe nothing” rule. Establishing that the provider failed is the work, which is another argument for a written, dated complaint.
If the provider stalls: NRB Gunaso
The central bank runs an online grievance portal at gunaso.nrb.org.np, which is trackable and genuinely useful — after the provider has had its chance. It is an escalation route. Nepal Police also has a general online grievance form and the 1113 hotline, but that channel records and forwards; it is not a cyber investigation.
What is being impersonated right now
Two patterns the Bureau has made arrests over: calls claiming to be your own bank asking you to “update your KYC”, and callers posing as staff of a wallet provider. More recently the central bank warned about fake accounts and fake QR codes intercepting donations to the disaster relief fund. A QR code is not proof of anything — it is a link in a costume.
One correction about the national CERT
Nepal’s government CERT web presence is not reachable, and the similarly named private body is not a government agency. Do not route a consumer scam report there expecting official action; the police are the route.
The website
If the scam ran through a site, report it to the company hosting it and to the registrar of its domain. They can take it down in hours without any of the above, and that is often the only quick win available.